FAIRDEAL INFOSYSTEMS Since 1996

Some of the features, which make this package popular and user friendly are as follows-

This screen is one of the many customized screens possible on the CAPS package.

1. Dial Pad:  This is similar to a digital key phone dial pad except that the user according to his or her preferences can customize it. It has  four fixed keys viz. Hold, Transfer, Redial and Release other than the fixed dial pad . The remaining 24 keys are all soft programmable and can be defined as per organizational need.  All operations on the dial pad can be done with the click of a mouse which makes operator�s job extremely simple.
   
   
2. LCD Display:  Similar to graphical Key phone Coral�s CAP has 4 by 40 character display. This display not only guides the operator through out the progress of the call but also creates various soft keys as shown. Just a click of the mouse on any one of these keys activates the feature displayed. As can be seen this is just not a mere display but can activate most of the features required for call handling.
   
   
3. Public Hold or P.HOLD Window: This gives the display of all calls, which are on HOLD and can be retrieved by the operator by just clicking on them.
   
   
4. Answer back : This window gives a list of calls which were transferred by the operator but have come back to the operator due to no answer.
   
   
5. Trunk Call Queue : This gives the operator the list of all calls which are ringing on the switch. The operator can pick up the calls one by one on priority basis.
   
   
6. Phone Book :  Each operator can display his or her individual customized phone book. The operator can create this phone book from a common phone book available in the CAP software. The numbers from this phone book can be dialed just by a click of a button
   
   
7. Messages:  This is the most amazing feature of Coral CAP package. It is a kind of a mini e-mail window where the operator can leave a message, which can be displayed, on the IRIS extension user�s PC and vice-versa. IRIS extension user can also leave a message for the operator, which will be displayed, on the CAP screen of the operator. This makes the operator�s job extremely simple e.g. if one of the extension users in the organization is on leave a message can be left by him for the operator and every time the operator tries to transfer call to this user the �leave message�Ewill get flashed on the operator�s screen. This eliminates the possibility of the operator transferring the calls to people who are not on their seat.
   
   
8. VIP Call in Queue: Just like a mobile phone this window gives an indication to the operator about an incoming VIP caller.  The CAP software has the provision to define a VIP call. Every time a call rings from this pre-defined VIP number it flashes on this window. This helps the operator to prioritize VIP calls.
   
   
9. Direct Station Selector: This is again a customized window defined by the user and displays all internal numbers, which can be dialed by the operator by just click of a mouse.
   
   
10. Station Calls in Queue: This window displays all internal calls, which are in queue facilitating the operator to prioritize call picking.
    

CORAL CAP software permits each operator to design his or her own screen so much so that the same PC can display various screens depending on who has logged in as the operator. If an organization has multiple operators each can have a different customized window as per the need and the preference. All the windows can run simultaneously on different PCs and as such there is no limitation of number of CAP users in CORAL�s IRIS system

This soft console has tremendous versatility and facilitates its user to handle all kinds of call traffic. It can display a variety of information which is extremely useful especially when the incoming and / or out going call traffic is very high.