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Coral Call on-line is a mini customer
Relationship Management (CRM) software that gives complete
information of the caller on the users PC even before the call is
picked up. An extremely useful tool for personal laptops of
senior managers in service oriented industries or small call
centers where customer information can be popped up before talking
to the customer. Coral Call On Line can also act as
a mini preview dialer. This extremely powerful but affordable
package has found large acceptance with service oriented industries
and call centers and has tremendous applications in Pizza outlets ,
fast food chains, departmental stores, banks, nursing homes etc
where a fixed clientele call up for services.
Following are some of the powerful features of
CCOL
- Provides a simple graphical interface on the users PC giving
following Inormation about the caller
- Mini CRM Interface : CCOL also displays this screen to
the user which besides giving caller information which is listed
in the data base, also allows the user to input information while
the call is on. The information thus fed by the user will be
always displayed until overwritten. This information can also be
transferred to another PC if the user transfers the call. This
screen can be customized as per clients application and is thus
very useful in mini call center environments. Information entered
on the screen could be saved as Public InfoEfor everyone within
the organization to share whenever they receive the call from the
same caller. Information could be saved as Private InfoEso that
in future it appears only on the screen of the person who keys the
information.
In its standard form it gives
following information;
- Short Messaging Service(SMS)
Just
like a mobile phone the CCOL interface allows the user to send SMS
information to other users of the CCOL on the LAN. A SMS indicator
icon on the interface indicates the receipt of the SMS. CCOL
interface also allows the user to reply, dial out, scroll and
broadcasts SMS information to all users of CCOL with one computer
network.
The on-screen SMS screen displays the
following information
- Mini Preview Dialler
CCOL can also be
used as a mini preview dialer with following
features
a) Option to Dial Out Internal as well as
external numbers.
b) Dial Out directly from Contacts Book,
Missed Calls or SMS interfaces.
c) Option to Dial Out the
number instantly or to in the background.
d) Option to
specify the number of retry attempts.
e) Option to Queue
multiple numbers in the Dial Out list and view their online
status.
The preview dialing window is as shown
below;
- Reminders
CCOL has a built-in
reminder manager, which reminds the user of important
appointments/meetings by way of a screen-pop-up at the designated
time.
The other features of the reminder module
are
a) Option to view/enter reminders
time-wise/day-wise/month-wise.
b) Option to classify and
color-code the reminders as Event/Meeting/Vacation or
Others.
c) Instant screen pop-up of the reminder at the
designated time.
Coral Call online is thus a power packed tool which acts
as a
- Mini CRM
- Mini Preview dialer and a
- Secretary
It sits on the LAN network or can operate as stand alone
module and integrates with Coral Digital systems
Giving you
A complete communication tool without the use of
expensive CTI softwares
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