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Integrated Test and Diagnostic Function - Coral ITDF is a PC
based external software developed by Coral's in-house R & D
to test and diagnose the health of extension of IRIS. Its diagnostic
functions help the user to locate line and port faults without
manual checking. This increases the uptime of the system by
shortening the trouble shooting process. Besides this ITDF also has
a fault reporting and tracking module which carries out the
complete complaint management job.
In nutshell ITDF performs the following three
broad functions-
- Testing of faults
- Diagnosis of the fault
- Complaint management.
| Testing and diagnosing the fault |
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ITDF can detect line faults on the subscriber port by just click
of a button. There are various options available for the user to
test the fault. Fault can be tested for a particular subscriber
port, a group of subscriber ports or all ports installed on the
IRIS. Faults can be also tested automatically on a periodic
basis.
ITDF tests specific line parameters for every subscriber port and
produces the following report
| Complaint Management |
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Coral ITDF package when installed with IRIS allows its user to
register a fault on-line. The fault can be registered by a
subscriber of IRIS over the phone line by dialing the fault
reporting number followed by the subscriber number. The user can
then punch fault codes associated with the complaint. There are
standard fault codes, which can be
generated in the system. This
complaint then gets automatically registered with the ITDF package.
Complaints can also be registered manually by opening a complaint
master on the PC where ITDF is installed.
ITDF package now generates a report as shown below which gives
the list of all complaints received through IRIS as well as
complaints punched in manually.
This report gives;
This report can be generated as and when required and helps the
user not only to solve the complaint but also to track the same.
These reports can also be stored in the PC, to generate the complete
history of the machine's performance.
Coral ITDF is a complete Test, diagnostic and management
package which helps its user not only to identify and record the
fault but also to track whether the fault has been rectified by the
service personnel. This brings down the down time of the machine and
increases customer satisfaction level.
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